I’m looking forward to sharing my expertise about UX in startups at two events this week in Denver:
See you there!
I recently flew in business class on quite a few different airlines. Nearly all the seats were “lie flat,” meaning that the seat can, in some way, recline and fold out into a bed of sorts. Generally, these seats have three main jobs:
1) Sit upright (for landing and takeoff)
2) Recline, with a foot rest that slides/folds/Transformers out
3) Slide into a “flat” position
That’s it, pretty simple really.
However, there seems to be an overwhelming design urge that because these seats are for customers who are paying a premium for their ticket, these seats should really be capable of anything. Yes, in addition to fantastic 18yr old scotch, one of the unknown perks to business-class flying is that you can customize your seating to your heart’s content. Unfortunately, that overwhelming urge to show off the yoga-like flexibility of their seats means airlines often have overly complicated controls.
Here’s some examples of seat controls from I used over the past month:
Really, who doesn’t love a good toggle switch?
The buttons have different colors, which sort of match what part of the seat they correspond to. You may have noticed there’s no obvious way to recline the seat (probably the most important function!) That’s done by the blue toggle switch at the bottom, which had no affordance… For several minutes I thought it was a “your-seat-is-working” light.
For these controls, each part of the “seat” is actually its own switch. While somewhat clever (you just move the seat in whatever direction you want), the utility is defeated by trying to elegantly manipulate tiny, oddly shaped toggle switches. It’s also easy to inadvertently bump another part of the seat controls, leading to this feeling of trying to tune an old radio.
Probably the best seat controls I encountered. Each button has a clear mapping, and the most important functions (upright, recline, lie-flat) are large buttons that you can’t miss.
While looking into this, I came across a few other examples of insanely complicated controls:
Possibly the most ambiguous controls ever. Likely driven by an engineering decision that the 4-way button pad were cheap and readily available. I also like the ambiguous wavy-lines button. Does it make coffee? Massage? Heat?
The physical locations and yellow lines linking the buttons is good. However, it’s a great example of how no visual design can make an interface feel immediately overwhelming and un-usuable. Especially tasteful was how the designer just reused the same yellow button for Landing and Lie-Flat mode.
Far too many options, especially along the right side of the panel. What do the two inclined positions really mean?… Why are the position controls labeled with a * ? Are the buttons around the black box for controlling height of the seat, or the angle?
Hopefully you brought your reading glasses, or you might miss that the < -> on the left side controls the head rest, while the <-> on the right controls the foot rest.
Not too bad, but the labels are redundant (and too small to read)
Simple, but clear. Except for the “M” button… which may be some sort of way to save your seat configuration.
As you looked at these controls, you have thought “but it’s a seat, so just try it out and see what happens! You’ll learn!” If only it was that easy. Due to some sort of safety engineering, most of the seats I encountered were clearly running off some set of hidden rules which limited the seat’s range of motion (presumably so you wouldn’t break the seat, or trap your feet, or something…) As a result, you had to “learn” what each seat would let you do, and when.
Customization is nice, but in the end, all I wanted was a simple set of controls to recline my seat, not the launch panel for a spaceship.